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Terms and Conditions – Burnout Report

Thank you for your interest in working together. Please read this information carefully. Once  purchase has been made these terms form a legal binding agreement between us.

This Agreement, hereinafter referred to as “the Agreement,” is made between Seldom Seen Ltd t/a Karen Taylor Coaching & Strategy whose trading office is at 1 Firgrove Walk, Cheltenham, Gloucestershire, GL51 6PJ (“the Coach’) and you (“the Client’) together referred to as the “Parties” and is providing a personalised burnout self-assessment report via a Coach and Client Relationship (“the Relationship).

The purpose of this Agreement is to set out the details about working together so that we both are clear as to what each of our respective roles are and how our communication will take place to ensure our time together will be positive, productive, and respectful.

SELF-ASSESSMENT TOOL – DISCLAIMER – It should be noted that the questions used within the questionnaire are based and derived from from the Sydney Burnout Measure (Parker, G. Travella G, Eyers, K, 2021) and the score results will provide you with a severity scale indicating the level of burnout you might be experiencing. The personal reports provide additional insights, however please note this measure is for informational purposes only and is not a diagnostic tool. The results do not definitely diagnose burnout as it exists on a spectrum and even lower scores could still suggest the presence of burnout symptoms that require attention. Conversely, a higher score may point to significant burnout, but other underlying health conditions could also contribute to the symptoms.

This self-assessment tool is for self-reflection to develop a personalised well-being plan to address root causes regardless of where you fall on the scale, however it does NOT replace or involve the the provision of any medical, psychological, financial or healthcare advice or services and if you are concerned about your results or the symptoms you are experiencing you are strongly recommended to seek the advice of a qualified medical practitioner, health professional, or other relevant competent medical professional.

 1. Programme Description.

You have purchased a personalised burnout report. There are no payment plans in place for this product. It is not subject to VAT.

However, should you go on to purchase an extended coaching programme whereby a burnout report is included within the programme no reduction will be made to that programme for the previously purchased burnout report. However, we you will be offered the opportunity of re-doing the report and assessment during any programme where it is included.

The personalised burnout report  will include as follows and applies from the date and time of purchase:

  • Completion of the self-assessment questionnaire
  • The provision of your overall personal scores from the self assessment with highlighting of 2 further areas which have scored highly. if in the situation that 3 or more areas have equal high scores, we reserve the right to provide any selected two outcomes.
  • Where a burnout assessment includes a personal coaching session this will need to be taken within 21 days of your personal report being provided unless otherwise agreed. Beyond this time, the 1:1 coaching call may not be available as an option.

2. Our Responsibilities.

As your Coach, my role is to:

  • Ensure the package meets the quality standards agreed.
  • Be on time and prepared for any session as part of the package and be present without any distractions. I will ensure all calls are taken in private and confidential surroundings to ensure your full privacy.
  • Offer support and accountability.
  • Help you stretch and focus to ensure completion of the programme and action steps you need to take.
  • Answer any questions you may have as they arise both within direct email contact or during the sessions, providing answers within a reasonable time frame if via email.
  • Comply with the terms of this Agreement.
  • Support you to get the most out of your Deep Dive Programmeperonalised burnout reportAs the client, it is your responsibility to:
  • Complete the questionnaire with honesty to ensure the most reflective results.  You accept that we cannot be responsible for the outcomes based on your answer selection.
  • Give 100% of your effort and fully commit to the Programme and ensure your 1:1 calls are scheduled in the correct time frame and are attended without distraction
  • Be open to new ideas and communicate honestly, openly and with integrity.
  • Comply with the terms of this Agreement and promptly provide payment for the programme
  • Ask any questions you may have as directed.
  • Keep any discussions, confidential, and only share information in the agreed forums
  • To enhance the coaching relationship through communicating honestly, be open to feedback and assistance and to create the time and energy to participate fully in the programme.
  • Agree to not share the questionnaire or its outcomes with any other person, company or provider.

Contacting Me: The primary method of contact is via email at connect@businessminusburnout.com where we shall aim to respond within 48 hours.

3. Completing the Report

Upon receiving the payment you will receive a link to complete your questionnaire so you can complete in your own space and time.  It is suggested that you choose a time and place where you#re able to focus and complete it.  Be honest in in your answers – these will be treated without judgement and confidentially.

If the package includes a 1:1 call, you will be provided with a link to book this call at a time that suits you within a maximum of 4 weeks of completing the questionnaire.

In the unlikely event that we are required to change the date of any session you will be notified via the contact email address given within 48 hours of any session, save in the case of an emergency.

4. Payment

Payment for the Programme is as set out in Clause 1.

We accept payment via credit or debit card, or bank transfer where we have invoiced you. We will do all that we reasonably can to ensure that all of the information you give us when paying for the services is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract or our Privacy Policy or breach by us of our duties under applicable laws, we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.

Your credit card or debit card will only be charged when you authorise the payments by clicking proceed through our website. All payments by credit card or debit card need to be authorised by the relevant card issuer.

Payment can only be made in full for this programme. If your payment is not received by us or fails to be fully processed we may charge recovery costs and any interest on any balance outstanding at the rate of 4% percentage points per year above base rate and your inclusion in the Programme will be suspended until your payment is received. We will email you to let you know if we intend to do this.

Nothing in this clause affects your statutory cancellations rights so far as they apply.  The price of the services is in pounds sterling (£) (GBP) and is not subject to VAT.

5. Refunds and Cancellation

A no refund policy shall apply to this purchase. Should you choose not to continue to the end or complete the questionnaire to obtain your personalised burnout report no refunds will be made in this circumstance.  If you fail to complete the programme within the timeframe without prior agreement of the Coach or provide the required work to enable the report to be completed by the Coach, the programme will be cancelled and no refund will be given. As the Client, you forfeit the right to any refunds for not completing any part of the programme.

If you are purchasing the Services as a consumer: you have the right to cancel this agreement within 14 days of the date of this agreement by emailing us at admin@businessminusburnout.com. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. If you cancel this agreement, we will reimburse to you all payments received from you in relation to the agreement for services not yet provided, within 14 days after the date on which we were informed about your decision to cancel this Contract; and

Notwithstanding this above, you agree that we may begin the supply of digital content not on a tangible medium before the end of the cancellation period set out in such paragraph and you acknowledge that you will lose your cancellation rights in relation to such digital content; and in relation to the provision of any services under this Contract:

(i) If you hereby request immediate performance of the Contract and acknowledge that you will lose your right of withdrawal from the Contract once the service contract has commenced or is fully performed; and

(ii) If you cancel the Contract before the services have been fully performed, you agree that there is no refund for the outstanding parts of the package.

6. Guarantee

Our aim is that this report will provide through a self-assessment tool a reflection upon your personal scale in relation to burnout and energy management. The Coach makes no guarantees, representations or warranties of any kind or nature, express or implied with respect to the coaching services negotiated, agreed upon and rendered. In no event shall the Coach be liable to the Client for any indirect, consequential or special damages.  Notwithstanding any damages that the Client may incur, the Coach’s entire liability under this Agreement, and the Client’s exclusive remedy, shall be limited to the amount actually paid by the Client to the Coach under this Agreement for all coaching services rendered through and including the termination date.

 

7. Confidentiality and Release of Information

Our Privacy Policy is available HERE

Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.

This Relationship as well as all information (documented or verbal) that the Client shares with the Coach as part of this  Relationship, is bound by the principles of confidentiality set forth in the ICF Code of Ethics. The Coach engages in training and continued education pursuing ICF (International Coach Federation) Credentials. That process requires the names and contact information of all Clients for possible verification by the ICF. By signing this agreement, the Client agrees to have their name, contact information, start and end dates of coaching shared with the Coach Training Moderators and the ICF staff and or other parties involved in this process for the sole and necessary purpose of verifying the coaching relationship, no personal notes, details or information will be shared.

According to the ethics of our profession, topics may be anonymously and hypothetically shared with other coaching professionals for training, supervision, mentoring, evaluation, and for coach professional development and/or consultation purposes. No identifying information will ever be shared.

The Coach confirms that all data is secured safely and in line with GDPR regulations and will not be shared other than in the required provision to the ICF as a coaching log for relevant Accreditation Credentials or for any reasons demanded by law.

8. Intellectual Property Rights

We retain all ownership rights to the materials provided, to you through your participation in the Programme. We reserve all rights title and ownership of all materials which are provided to you for your individual use only and with a single-user license.

We do not authorise you to share, copy, distribute, or disseminate any materials received electronically or otherwise without our prior written consent. All intellectual property, including the Programme materials, workbooks or any other content shall remain our property and you will not obtain any rights of ownership or other rights (of whatever nature) in the digital or other content or in any copies of it.

For the avoidance of doubt, the course materials are for sole use of the Client for personal use.  The material cannot be used  to teach others the methods learned within the programme. You must not share the documents, workbooks or deep dive questionnaire beyond your personal use within this programme

9. Disclaimer

Whilst every effort has been made to accurately represent this programme and its potential there is no guarantee of results or outcomes using the ideas and techniques we teach, or from the coaching programme itself. Examples of outcomes from former clients in any materials are not to be interpreted as a promise or a guarantee of your outcome.

Your potential is entirely dependent on the way you use our products, ideas and techniques. Your level of success in attaining the results claimed in our materials depends entirely upon the time you devote to the Programme, your commitment, your application of its ideas and techniques, your finances, your business, your knowledge and various other skills. Since these factors differ according to individuals, we cannot guarantee your success. Nor can we be responsible for any of your actions.

You acknowledge that I am supporting you in my role exclusively as a Coach providing development and coaching for business, personal, inspirational and informational purposes only. I do not provide medical, therapy, financial or legal advice.

By signing this Agreement you are consenting to this Disclaimer.

10. Termination

We may terminate your access to the Programme, with immediate effect, if you:

(a) you commit any serious or repeated breach or non-observance of any of the provisions of this Contract;; or

(b) fail to provide payment of any amount due as and when it becomes due; or

(c) have a bankruptcy petition presented against you or you become subject to a bankruptcy order or another situation where you may not be in a position to meet your contractual obligations under this Agreement; or

(d) you commit any gross misconduct affecting our business

(e) you commit any fraud or dishonesty or carry out business or otherwise act in any manner which in our opinion brings or is likely to bring us into disrepute or is materially adverse to our interests.

(f) you are convicted of any criminal offence (other than an offence under any road traffic legislation in the United Kingdom or elsewhere for which a fine or non-custodial penalty is imposed);

We shall also be entitled to limit or suspend, and/or terminate the arrangement without refund whether paid or remaining due and payable, if we reasonably determine that you:

(a) are becoming disengaged, disruptive or if you impair the provision of the Programme. For the purposes of this Agreement the terms disengaged and disruptive shall be given their ordinary dictionary meaning and examples of such behaviour shall include, but not be limited to, displaying a lack of interest in the programme, failing to respond positively to requests for further information or other contact, repeatedly ignoring or failing to respond to emails or other messages, failing to attend the calls, communicating in a way which is abusive or intended to cause offence; and/or

(b) are failing to follow or abide by any of these Terms or any other terms or guidelines as may be agreed whether such action constitutes a material breach or not.

The refund and cancellation policy as detailed in Clause 5 will apply.

11. Limitation of Liability 

We make no guarantees, representations or warranties of any kind or nature, express or implied with respect to the Programme and in no circumstances shall the Coach be liable for any indirect, consequential or special damages. Notwithstanding any damages that you ou may incur, the Coach’s entire liability under this Agreement, and in your exclusive remedy, shall be limited to the amount actually paid by you to the Coach under this Agreement for the Programme rendered through and including the termination date and you agree that the Coach is not liable or responsible for any actions or inactions, or for any direct or indirect result of any services provided by the Coach.

12. Notices

Any notices given under this Agreement shall be deemed served if received by E-mail to the following addresses;

Email;    admin@businessminusburnout.com

13. Entire Agreement

This Agreement constitutes the entire agreement between us. This Agreement may be modified or amended at any time if the amendment is made in writing and is signed by both of us. You may not assign your rights or obligations under this Agreement to anyone else. In the event that any part of this Agreement is deemed invalid or unenforceable, it shall not affect the validity or enforceability of any of the remaining portions of the Agreement which shall be severed and remain in full force. The failure to enforce any provision of this Agreement shall not be construed as a waiver or limitation of the right to later enforce and compel strict compliance with every part of this Agreement.

14. Disputes

We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with:

  • the services;
  • our service to you generally; or
  • any other matter,

please contact us as soon as possible at admin@businessminusburnout.com where we will aim to respond to your expression of dissatisfaction within 48 hours. If you and we cannot resolve a dispute using our internal complaint handling procedure, we will:

  • let you know that we cannot settle the dispute with you; and
  • give you certain information required by law about our alternative dispute resolution provider.

If you want to take court proceedings, the courts of the part of the United Kingdom in which you live will have non-exclusive jurisdiction in relation to this contract. The laws of England and Wales will apply to this contract.

15. Relationship

The  Coach agrees to maintain the ethics and standards of behavior established by the International Coach Federation “(ICF)”. www.coachfederation.org/ethics. It is recommended that the Client review the ICF Code of Ethics and the applicable standards of behaviour.

The Client is solely responsible for creating and implementing his/her own physical, mental and emotional wellbeing, decisions, choices, actions and results arising out of or resulting from the coaching relationship and his/her coaching calls and interactions with the Coach. As such, the Client agrees that the Coach is not and will not be liable or responsible for any actions or inaction, or for any direct or indirect result of any services provided by the Coach. Client understands coaching is not therapy and does not substitute for therapy if needed, and does not prevent, cure, or treat any mental disorder or medical disease.

Client further acknowledges that he/she may terminate or discontinue the coaching relationship at any time, the cancellation and refund terms apply as per Clause 5.

Client acknowledges that coaching is a comprehensive process that may involve different areas of his or her life, including work, finances, health, relationships, education and recreation. The Client agrees that deciding how to handle these issues, incorporate coaching principles into those areas and implementing choices is exclusively the Client’s responsibility.  Furthermore, the Client acknowledges that coaching does not involve the diagnosis or treatment of mental disorders as defined by the British Psychological Association and that coaching is not to be used as a substitute for counselling, psychotherapy, psychoanalysis, mental health care, substance abuse treatment, or other professional advice by legal, medical or other qualified professionals and that it is the Client’s exclusive responsibility to seek such independent professional guidance as needed.

If Client is currently under the care of a mental health professional, it is recommended that the Client promptly inform the mental health care provider of the nature and extent of the coaching relationship agreed upon by the Client and the Coach.

The Client should advise the Coach that they are under the care of a mental health professional and if this is deemed appropriate the Coach can confirm with the professional whether coaching is suitable alongside any ongoing support. If in this case, and upon the provision of written confirmation from the mental health professional that it is not deemed appropriate for the Client to continue an agreement to delay the package and extend the timeframe will be given for a maximum of 12 months.  Or a refund given for the package if this timeframe cannot be met.  The Coach reserves the right to cancel and terminate the package if it is in the best interests of the Client prior to starting following the initial call and in this case only, a full refund will be given.

16. Miscellaneous

As the Client you further agree as follows;

Your Programme will not begin until acceptance of these terms has been received, and payment has been made.

To meet the timeline requirements of the programme unless otherwise agreed with the Coach.  You additionally agree that failure to give a minimum of 48 hours’ notice for any included calls will render them cancelled and the Coach offers no guarantee of providing a replacement or alternative time.  No refund will be applicable in these circumstances for the parts of the package that have not been completed.  It is your responsibility as the Client to ensure that you reschedule within the time frames and attend your sessions within the programme outline. The Coach is at no time responsible for your failure to attend and does not guarantee alternative availability or calls, refunds will not be given in this case.

If as the client you are unable to meet the timelines of the package, the Coach does not guarantee an extension to the package time and any extension of such must be agreed prior to extending beyond the noted timeframe unless there are circumstances beyond control.

The Coach will initiate all scheduled calls via Zoom. If the Client wishes to carry out the coaching session via an alternative means it is the responsibility of the Client to advise the Coach accordingly and for the Coach to agree. The Coach will not purchase or pay for any alternative platform to accommodate alternatives to Zoom.

If the zoom call fails for the Coach for any technical reasons and cannot be connected, an arrangement will be made by the Coach for any unused time to be held on an alternative date to be agreed, if the connection issues are as a result of the Client, no additional time will be guaranteed and will be subject to the availability of the Coach. No refund will be applicable for any unused time.

The Coach may request a testimonial from the Client to be used within the promotion of their services. The Client agrees, where provided, that this testimonial can be used by the Coach accordingly. Information of the Coaching Sessions will not be divulged unless this is included within the testimonial provided by the Client themselves.

If the Client wishes to add on additional coaching products or services available these will be purchased separately and an additional schedule and contract will be provided. This contract relates only to the personalised burnout report and any relating 1:1 calls as part of that package.

As the coach, I am here to help and support you as best as I can and to ensure that Clients are supported and guided through the process.  If you have any queries, questions, or need some support to help you complete the package then in the first instance contact us via connect@businessminusburnout.com we really want to ensure that we provide services that meet our service guidelines and will do our best to resolve queries, questions, or issues positively and quickly.

By purchasing the personalised burnout report and any relating 1:1 session you accept the terms of this Agreement you are agreeing to be legally bound by its terms, and acknowledge that you have read, understood and agreed.